FAQ

Orders
I purchased the wrong product (size, color). What do I do?
I am experiencing delivery issues (late, damaged, missing items). What’s next?
I ordered on another sales channel besides your website (Amazon, eBay, Walmart, etc.) and have a question about my order.
How do I change my delivery or shipping address?
Do you offer bulk buy or discounts for high-volume customers?
Do you price match?
I need to change the order I just placed. What do I do??
Returns
What is the Sunco refund policy?
What happens when I return a product for refund?
What happens if I refuse a shipment/package?
How long will it take to refund a return?
Is there a restocking fee?
Warranty
What is your full Warranty Policy?
Do I need to register my product(s) to claim a warranty issue?
How do I add an extended 2-year warranty on qualifying products?
How do I process a warranty claim?
Where is the “Batch Code”?
Shipping
Does Sunco offer free shipping?
How do I track my order?
Do you ship orders to Alaska, Hawaii, or international?
Can I ship to a P.O. Box?
Payments
What payment methods are accepted?
Accounts
Where do I login to place an order?
How do I create a Sunco account on your website?
Can I change my account password?
What if I forgot my password and cannot login to my account?
Bulk Buying & Taxes
I am a high-volume customer or distributor. How do I submit a bulk buy or volume discount request?
Does Sunco charge sales tax?
My business is tax exempt. How should I send my tax-exempt certificate to Sunco?
Can I use my own/my company UPS or FedEx account number?
What type of payment terms do you offer?
Does Sunco accept purchase orders?
Does Sunco offer test products?
For Resellers
General
What are your customer service hours?
Is there a Sunco email newsletter?
The website is not working for me. Who do I contact?
Recycling Sunco Packaging
Are your lights and LED bulbs certified?
Can I dim your LED lights?
What kind of dimmer should I order to go with Sunco LED bulbs?
I need to change the order I just placed. What do I do?

Support

Help Center

Contact Us

support@sunco.com

Call Us

(844) 334-9938

Live Chat

Chat with an Expert

You have successfully subscribed!
This email is already registered
Newsletter
Compare